Reception Manager (f/m/d)
Full-time
THE DESIGN HOTEL SCHUTZHÜTTE
The Schutzhütte is part of the Urberg Hotels family. With the Schutzhütte, a new and exceptional hotel project is being created in Willingen by autumn 2026—offering an exciting workplace right from the very beginning. The lifestyle and design hotel combines modern working environments with alpine charm, relaxed boho accents, and a clear commitment to quality, hospitality, and team spirit.
Look forward to an inspiring setting featuring two high-quality restaurant concepts, a stylish bar with a fireplace lounge, and a distinctive wellness and spa area including saunas, an infinity outdoor pool, and a spa bar. A direct connecting walkway to the Lagunenbad makes the hotel concept particularly unique, as does its clear focus on comfort and experience—for both guests and employees.
With 69 individually designed rooms and 9 stylish chalets, the Schutzhütte caters to active families and individual travelers who value lifestyle, nature, and enjoyment. For our team, this means working in a relaxed atmosphere with modern processes, a strong focus on personal service, and the opportunity to help shape a new hotel, contribute your own ideas, and build something truly special together.
Why Urberg Hotels?
With #mycrew, Urberg Hotels provide an answer to the question: “What does it take to create the perfect job?”
One simple idea? Not at all—because everyone answers this question differently. There is no single right answer here, and that is exactly the secret behind #mycrew.
#mycrew represents a wide range of benefits and opportunities for all employees, focusing on quality of life, fairness, and career development. Everyone can choose what they personally need for their perfect job—there is no obligation, only options and possibilities.
Your Responsibilities
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Professional and organizational leadership of the front office team
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Ensuring smooth and efficient check-in and check-out processes
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Active involvement at the front desk and acting as a role model in guest service
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Duty and vacation scheduling for the reception team
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Onboarding, training, and motivating team members
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Quality control and ensuring service standards are met
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Handling guest complaints and special requests
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Coordination with the hotel group’s central reservations department, including support with occupancy management and upselling
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Close collaboration with hotel management and other departments
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Administrative tasks (statistics, billing, reports)
Your Profile
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Several years of experience at the front desk, ideally in a supervisory or managerial role
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Strong leadership and communication skills
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Very high level of service and guest orientation
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Strong organizational skills with a structured and independent working style
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Confident handling of common hotel and reservation systems (ASA and ReGuest in use)
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Resilience, decisiveness, and a strong sense of responsibility
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Professional and confident demeanor, even in stressful situations
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Team player with the ability to motivate others
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Flexibility and commitment
With us, you don’t just manage a front desk—you shape the first and last impression of our hotel.
Earliest start date: July 1, 2026
